Return,Refund And Cancellation Policy

Returns & Refunds
We accept returns for items that arrive damaged, defective, or if the wrong product was shipped. To help us process your request quickly, please follow these steps:

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How to request a return

1. Contact us within 7 days of delivery at support@kitsonix.com or +91 8708739134 with:

   • Order number

   • Photos showing damage or incorrect item

   • A short description of the issue

2. Our team will verify the request and reply with a return authorization and shipping instructions.

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Return conditions

• Products must be returned in their original packaging where possible.

• For damaged items, include photos — we will not accept returns that lack supporting evidence.

• Return shipping costs: we cover return shipping only for damaged or incorrectly shipped items. For other returns, the customer pays return shipping unless otherwise agreed.

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Refunds

• After we receive and inspect the returned item, refunds are processed within 3–7 business days.

• Refunds are issued to the original payment method. The time for the amount to reflect in your account depends on your bank or payment provider.

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Cancellations

• Orders can be cancelled free of charge within 24 hours of purchase if they haven’t entered fulfillment.

• To cancel, email support@kitsonix.com with your order number. If the order has already shipped, please follow the returns process above.